Care plansso your site keeps working.
Updates, off-site backups, security scans and support hours every month, with a report at the end of it so you can see what was done.
What every plan includes
The same protection and upkeep on every plan, every month.
Hacked-site cleanup
If a site we've looked after for at least 30 days is ever hacked, we clean it up and close the hole at no extra charge.
Off-site backups
A copy of your site every week, stored off-site with Amazon or Cloudflare. Sites on our hosting also get a backup every day, kept for 30 days.
Security scans
Regular scans for malware, known holes and files that changed when they shouldn't have.
Uptime monitoring
Automated checks around the clock, so we usually hear about an outage before your visitors do.
Plugin updates
Every plugin kept current. Major updates are tested on a staging copy first.
WordPress updates
WordPress itself and your theme, updated and checked every month.
Email and portal support
You can reach us by email or through your client portal. Time is tracked in 15-minute steps, so a quick question uses a quarter hour, not a whole one.
A monthly report
What we did that month and how your support hours were used. On Professional and Premier it also shows visitors, top pages and form entries.
A yearly review
Once a year we go over your users, plugins and hosting and tell you what to tidy up.
A month on a care plan
Most of the work happens where you never see it. This is a typical month, filled in as you scroll.
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The log
- Day 01Weekly backup copied off-site to Amazon.
- Day 06Security scan. Nothing found.
- Day 09Plugin updates tested on staging, then applied to the live site.
- Day 14Support: new staff page added. 30 minutes.
- Day 16WordPress core update, tested first.
- Day 22Support: a form that stopped sending, fixed. 20 minutes.
- Day 30Monthly report sent.
Choose how much help you want
Every plan includes everything above. Higher plans add support hours, longer backup history, more checks and, on Premier, your hosting.
A new website, built into Premier.
On Premier, we can build your new site into the plan with nothing due up front. How long you commit depends on the size of the site, and you'll have it in writing before you sign. Ask how it works
Essential
For straightforward sites
$129/mo
1 hour of support each month
- Updates, security scans, off-site backups and hacked-site cleanup
- An hour each month for edits and questions
Included on every plan
- Hacked-site cleanup
- Off-site backups
- Security scans
- Uptime monitoring
- Plugin updates
- WordPress updates
- Email support
- Monthly report
- Yearly review
Backups
Daily backups (on our hosting)30 days
Weekly off-site backups kept1 month
Support
Place in the request queueStandard
Unused hours roll over one month (not included)
Evening and weekend emergency line* (not included)
Checks and licenses
Premium licenses for the plugins we install (not included)
Contact and donation forms tested (not included)
Speed and broken-link checks (not included)
Reports and planning
Your monthly report coversUpkeep
A planning call each quarter (not included)
Hosting and new sites
Managed hosting$39/mo extra
A new website built into your plan (not included)
Choose Essential- Recommended
Professional
For growing organizations
$199/mo
2 hours of support each month
- Results in your report: visitors, top pages and form entries
- Premium plugin licenses included
- Unused support hours roll over to the next month
Included on every plan
- Hacked-site cleanup
- Off-site backups
- Security scans
- Uptime monitoring
- Plugin updates
- WordPress updates
- Email support
- Monthly report
- Yearly review
Backups
Daily backups (on our hosting)30 days
Weekly off-site backups kept2 months
Support
Place in the request queuePriority
Unused hours roll over one month
Evening and weekend emergency line* (not included)
Checks and licenses
Premium licenses for the plugins we install
Contact and donation forms testedQuarterly
Speed and broken-link checksQuarterly
Reports and planning
Your monthly report covers+ Results
A planning call each quarter (not included)
Hosting and new sites
Managed hosting$39/mo extra
A new website built into your plan (not included)
Choose Professional Premier
For busy, complex sites
$279/mo
3 hours of support each month
- Managed hosting included
- A new website built into your plan
- First in line, with an evening and weekend emergency line*
Included on every plan
- Hacked-site cleanup
- Off-site backups
- Security scans
- Uptime monitoring
- Plugin updates
- WordPress updates
- Email support
- Monthly report
- Yearly review
Backups
Daily backups (on our hosting)30 days
Weekly off-site backups kept3 months
Support
Place in the request queueFirst in line
Unused hours roll over one month
Evening and weekend emergency line*
Checks and licenses
Premium licenses for the plugins we install
Contact and donation forms testedMonthly
Speed and broken-link checksMonthly
Reports and planning
Your monthly report covers+ Recommendations
A planning call each quarter
Hosting and new sites
Managed hostingIncluded
A new website built into your plan
Choose Premier
If you'd host with us anyway, Premier costs $41 a month more than Professional plus hosting. For that you get a third support hour, the emergency line, quarterly planning calls and the option of a new site.
* The emergency line is for a site that's down or hacked. Edits and questions wait for office hours.Hacked-site cleanup covers sites we've looked after for at least 30 days.Extra time on any plan is $125 an hour. Billed monthly. Cancel any time with 30 days' notice. Premier with a new site has a set commitment.
A website is never finished
A WordPress site runs on plugins, themes and core files that all keep changing. Most updates close a security hole. Some also break something if they go straight onto the live site.
On a care plan, we handle all of it. Big updates are tried on a staging copy first. Backups are kept off-site. If the site goes down, we usually know before you do.
If a site we've looked after for at least 30 days is ever hacked, the cleanup is included at no extra charge.
Ask about a planHow the plans work
- Billed monthly
- Change plans any time with 30 days' notice
- Upgrades start right away
- Support time tracked in 15-minute steps
- No long-term contract, unless your Premier plan includes a new site
David handled all the scary backend stuff I didn't have the time or skill to deal with, and his monthly health reports kept me connected to it all. He brings clarity and stability to the unseen foundations of your website.
How a care plan starts
We check and set everything up in the first month. After that it's the monthly routine.
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Review
We look over your site, its plugins and its hosting, and tell you anything that needs attention first.
- 02
Set up
Backups, uptime checks and security scans switched on and confirmed running.
- 03
Every month
Updates, checks and whatever support you need, drawn from your plan's hours.
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Report
A monthly report of what we did and the support hours used.
Questions people ask
What counts as a support hour?
Any work on your site beyond the routine upkeep: content changes, design adjustments, troubleshooting, new features or technical questions. Time is tracked in 15-minute steps and shown in your monthly report.
What if I need more hours than my plan includes?
Extra time is billed at $125 an hour at the end of the month. If you regularly need more, we'll suggest the next plan up, which usually costs less.
Can I change plans?
Yes, with 30 days' notice. Upgrades start right away. Downgrades start with the next billing month.
Do unused hours roll over?
On Professional and Premier, unused hours carry over to the next month, then expire. On Essential they don't roll over.
Do you host the site too?
Hosting is included on Premier and separate on Essential and Professional. We work with sites on any reputable host, and our managed hosting is $39 a month if you'd like one bill. Sites on our hosting also get a backup every day.
How does a new site on Premier work?
We build your new site and fold its cost into your Premier plan, so nothing is due up front. How long you commit depends on the size of the site, and you'll have the term in writing before you sign.
What if my site is hacked while on a plan?
If we've looked after the site for at least 30 days, we clean it up at no extra cost: restore a clean backup, find how they got in, and close it.