Care plansso your site keeps working.
Updates, backups, security checks and support hours every month, so your site stays safe and current without you having to think about it.
What every plan includes
The same upkeep on every plan, every month.
Plugin updates
Every plugin kept current. Major updates are tested on a staging copy first.
WordPress updates
Core and theme files updated and checked every month.
Uptime monitoring
Automated checks around the clock. We hear about an outage before your visitors do.
Verified backups
A backup every day, confirmed and tested rather than assumed.
Security scans
Regular scans for malware, known holes and files that changed when they shouldn't have.
A monthly report
What we did, how the site performed, and how your support hours were used.
A month on a care plan
Most of the work happens where you never see it. Here's what a typical month looks like. Scroll, and it fills in.
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The log
- Day 01Backup verified. It runs every day, and we check it.
- Day 06Security scan. Nothing found.
- Day 09Plugin updates tested on staging, then applied to the live site.
- Day 14Support: new staff page added. 30 minutes.
- Day 16WordPress core update, tested first.
- Day 22Support: a form that stopped sending, fixed. 20 minutes.
- Day 30Monthly report sent.
Choose how much help you want
Every plan includes all the upkeep above. The difference is how many support hours come with it each month.
Essential
For straightforward sites
$129/mo
1 hour of support each month
- All the monitoring and upkeep above
- Support by email and your client portal
- $125 an hour for extra time
Professional
For growing organizations
$199/mo
2 hours of support each month
- Everything in Essential
- Larger projects tracked in your portal
- Most complete
Premier
For busy, complex sites
$279/mo
3 hours of support each month
- Everything in Professional
- A short note with recommendations in each report
- A direct line for evening and weekend emergencies
Billed monthly. No long-term contract. Cancel any time with 30 days' notice.
A website is never finished
A WordPress site runs on plugins, themes and core files that all keep changing. Most updates close a security hole. Some also break something if they go straight onto the live site.
On a care plan, we handle all of it. Big updates are tried on a staging copy first. Backups are checked. If the site goes down, we're already looking at it.
If a site on a care plan is ever hacked, the cleanup is included at no extra charge.
Start a projectEvery plan also includes
- Your own client portal for tickets and reports
- Priority support
- Support time tracked in 15-minute steps
- Malware cleanup if it's ever needed
- $125 an hour for time beyond your plan
- Plan changes any time with 30 days' notice
David handled all the scary backend stuff I didn't have the time or skill to deal with, and his monthly health reports kept me connected to it all. He brings clarity and stability to the unseen foundations of your website.
How a care plan starts
Everything is checked and set up in the first month, then the routine takes over.
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Review
We look over your site, its plugins and its hosting, and tell you anything that needs attention first.
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Set up
Backups, uptime checks and security scans switched on and confirmed working.
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Every month
Updates, checks and whatever support you need, drawn from your plan's hours.
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Report
A monthly report of what we did and how the site is doing.
Questions people ask
What counts as a support hour?
Any work on your site beyond the routine upkeep: content changes, design adjustments, troubleshooting, new features or technical questions. Time is tracked in 15-minute steps and shown in your monthly report.
What if I need more hours than my plan includes?
Extra time is billed at $125 an hour at the end of the month. If you regularly need more, we'll suggest the next plan up, which usually costs less.
Can I change plans?
Yes, with 30 days' notice. Upgrades start right away. Downgrades start with the next billing month.
Do unused hours roll over?
No. The included hours keep time set aside for your site each month. We'll suggest useful improvements rather than let them sit.
Do you host the site too?
Hosting is separate. We work with sites on any reputable host, and we offer managed hosting at $39 a month if you'd like one bill.
What if my site is hacked while on a plan?
We clean it up at no extra cost: restore a clean backup, find how they got in, and close it.